Shipping Policy

Effective date: October 15, 2026

This Shipping Policy applies to orders placed through avistagrid.com.

Order Processing

Orders are normally processed and dispatched within 2–3 business days after payment is confirmed.

Business days exclude weekends and public holidays. Orders submitted outside normal business days begin processing on the next business day.

Processing may take longer during promotions, holidays, periods of high order volume, or payment and address verification.

Estimated Delivery Time

After dispatch, the estimated delivery period is 20–45 calendar days.

Delivery estimates are not guaranteed. Transit may be affected by:

• Carrier capacity and routing;
• Customs procedures;
• Severe weather or natural events;
• Public holidays;
• Remote delivery locations;
• Incorrect or incomplete addresses;
• Other circumstances outside our reasonable control.

Tracking Information

Tracking details may take several business days to become active after dispatch.

To request a tracking number or obtain help with a shipment, email sharpjher201@outlook.com and include your order number.

Free Standard Shipping

Orders over US$30 qualify for free standard shipping.

For orders that do not qualify, or when an optional premium service is selected, the applicable delivery charge will be shown before payment.

Taxes and Import Charges

Where applicable, taxes and ordinary import charges covered by us will be included in the product price or checkout total. Customers will not be asked by avistagrid to pay undisclosed taxes or duties after purchase.

Any tax that we are legally required to collect will be displayed at checkout. A carrier or customs authority may still request identification or other information from the recipient.

Lost or Missing Parcels

If tracking identifies a parcel as lost, or if the estimated 45-day delivery period has passed without delivery, contact sharpjher201@outlook.com.

Please provide:

• Your order number;
• Your full name;
• Your delivery address;
• Any available tracking information.

After reviewing the shipment and carrier record, we will arrange a replacement shipment or another appropriate resolution.

Damaged Deliveries

If a parcel arrives damaged, retain the product, packaging, and shipping label and contact us promptly.

Please send photographs showing the damaged item and packaging so we can investigate and arrange an appropriate solution.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing their delivery address before submitting an order.

Contact us immediately if an address correction is needed. We cannot guarantee changes after an order has entered processing or been dispatched.

Where permitted by law, additional shipping charges may apply if a parcel must be resent because the customer supplied an incorrect or incomplete address.

Shipping Contact

Email: sharpjher201@outlook.com