Return and Refund Policy

Effective date: October 15, 2026

This Return and Refund Policy applies to purchases made through avistagrid.com, operated by Avista Corp.

30-Day Return Policy

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return, the product must:

• Be unused and in its original condition;
• Have no damage caused after delivery;
• Include its original packaging, accessories, manuals, labels, and components;
• Be accompanied by an order number or other valid proof of purchase.

To request a return, contact sharpjher201@outlook.com. Include your order number, the product you wish to return, and the reason for the request.

Products sent back without prior authorization may be refused or delayed. Do not mail products to our business address or to the sender address printed on the parcel unless our customer service team provides that return address in writing.

Free Return Shipping

Eligible returns requested during the 30-day return period qualify for free standard return shipping.

When available, we will provide a prepaid return label or another approved return method. If a prepaid label is unavailable for your location, contact us before purchasing postage.

Express, premium, or unauthorized return shipping expenses will not be reimbursed unless approved by us in advance.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, email sharpjher201@outlook.com and provide:

• Your order number;
• A description of the problem;
• Clear photographs of the product;
• Photographs of the package and shipping label, when relevant.

After reviewing the claim, we will offer an appropriate solution, which may include replacement parts, a replacement product, or a refund.

Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be returned:

• Products that have been used, installed, assembled, altered, or damaged after delivery;
• Personalized or customized products;
• Gift cards and downloadable products;
• Products identified as final sale;
• Products returned without their original parts or packaging;
• Products damaged through misuse or improper handling.

These exclusions do not limit any statutory consumer rights that cannot legally be waived.

Refunds

We will inspect the returned product and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. After we issue the refund, your bank, card issuer, or payment provider will normally post it to your account within 3–7 business days.

If the refund has not appeared after 7 business days, contact your financial institution first and then email sharpjher201@outlook.com.

Exchanges

Eligible defective, damaged, or incorrect products may be exchanged when replacement inventory is available.

If a suitable replacement is unavailable, we will issue an approved refund to the original payment method.

Taxes and Shipping Charges

Orders over US$30 qualify for free standard shipping.

Where applicable, taxes and ordinary import charges covered by us will be included in the price or checkout total, so customers will not be asked by avistagrid to pay undisclosed charges after purchase. Any tax that we are legally required to collect will be clearly displayed at checkout.

Optional expedited or premium delivery charges will be shown before payment.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Email: sharpjher201@outlook.com